Welcome to JellyTelly Customer Service!

Have a question or suggestion?

If you have a general question, you may want to first click on "Frequently Asked Questions" in case the answer to your question is already posted. If you don't see the answer to your question or if you have a suggestion, please click on "Submit a Request" and fill out the form.

Email

You can also send us your comments via email: support@jellytelly.zendesk.com.

Someone on our team should respond to your message in 24 to 48 hours. Thank you!

 
 

JellyTelly Customer Service - We're happy to help!

Nathalie at JellyTelly October 15, 2012 Technical Questions & Issues

JellyTelly now offers apps for IOS and Android devices. 

To add the IOS app, search "jellytelly" in the app store of your device. 

You can add the Android app at the following Google Play link:

https://play.google.com/store/apps/details?id=com.bloommedia.jellyt...

Please let us know if you have any additional questions! 

 

Nathalie at JellyTelly October 15, 2012 Free Trial, Membership & Payment

You can reset your password by clicking the "Lost Password" link on the bottom of the login page you are taken after you fail to login. Click this link, enter your username/email and you will receive an email with a link to reset your password. If you do not receive this email, then please email customer support at support@jellytelly.zendesk.com

Nathalie at JellyTelly October 15, 2012 Free Trial, Membership & Payment

To cancel your account, click on "My Account" and then click the "Close Account" button. You can cancel at anytime. You will not be charged a penalty fee for canceling your membership. If you do not receive a confirmation email to your cancellation request, please email support@jelllytelly.zendesk.com.

Your membership will expire when your membership is canceled. Please note: no refunds or partial month credits are issued.  

Nathalie at JellyTelly October 15, 2012 Free Trial, Membership & Payment

You can receive a month free of JellyTelly by entering a coupon code during sign up. This coupon is provided at JellyTelly.com. Be sure to click "Validate" after you have entered your code so the credit will be applied to your account. 

 

 

Nathalie at JellyTelly October 15, 2012 About JellyTelly & Club JellyTelly

JellyTelly includes shows that are great for all ages.  From toddlers to elementary-age (and even grown-ups!), we think you'll find something for everyone on JellyTelly.

The following link will take to our Show Guide, which outlines the shows available on JellyTelly along with descriptions, viewing times, and recommended viewing ages. 

http://www.jellytelly.com/jellytelly-show-guide